February – 2020 Pt.1
Core Services group designed and implemented new functionality that is integrated with the transportation module. As part of the load / ship confirmation process, customers are sent an email (setup in JDE and assigned to ship to account) when their order has shipped. The email references the PO#, Carrier and ship date, the message changes to also notify the client if the order is picked up vs. put on a truck. The goal of this project is to reduce calls to customer service and improve customer’s overall satisfaction.
